Gambling is entertainment, not a way to make money. At a99, we are committed to creating a safe, transparent, and responsible gaming environment for all users in Bangladesh. This page explains the tools, limits, and resources available to help you stay in control of your play.
a99 recognises that for the vast majority of users, online gaming is a fun and recreational activity enjoyed responsibly within personal limits. However, we also acknowledge that for some individuals, gambling can become a source of harm. That is why a99 has implemented a comprehensive responsible gaming framework to help every user play safely, set boundaries, and recognise when gambling may be becoming a problem.
This page outlines the tools and resources available to you as a registered a99 user. We strongly encourage all players to familiarise themselves with these features and to use them proactively to maintain healthy gaming habits. Remember: a99 is here to provide entertainment, not to serve as a source of income. Gambling should never interfere with your financial security, personal relationships, or mental wellbeing.
If you are concerned about your gambling behaviour or that of someone you know, please do not hesitate to reach out to our support team at [email protected]. We are here to help.
The a99 platform is intended exclusively for adults aged 18 years and above. All new registrations are subject to age and identity verification. Accounts found to be held by individuals under 18 will be immediately closed, and any funds forfeited. Parents and guardians are urged to monitor device usage to prevent underage access to online gambling platforms.
Take Control
Deposit limits allow you to set a maximum amount you can deposit into your a99 account over a specified time period. Once a limit is set, you will not be able to deposit more than that amount until the period resets. This is one of the most effective tools for controlling your spending on the platform.
How to set a deposit limit:
You may adjust your deposit limits at any time. Increases to limits take effect after a 24-hour review period to allow for careful reconsideration. Decreases apply instantly.
It is easy to lose track of time when gaming. Session time reminders notify you when you have been playing continuously for a set duration, giving you a prompt to pause, reflect, and decide whether to continue or take a break.
How to enable session reminders:
Session reminders do not automatically log you out. They serve as gentle prompts to encourage self-awareness and voluntary breaks.
Self-exclusion is the most comprehensive responsible gaming tool available on a99. If you feel that your gambling is causing harm to you or those around you, you can choose to exclude yourself from the platform for a specified period, or permanently.
How self-exclusion works:
To request self-exclusion, contact the a99 support team at [email protected] with your registered username and your preferred exclusion duration. Your request will be honoured without question, and a99 will not attempt to persuade you to continue playing.
Reality checks are periodic notifications that display key information about your current gaming session, including the total amount you have wagered, the length of time you have been playing, and your current account balance. These checks are designed to provide transparency and help you make informed decisions about continuing your session.
Reality checks can be enabled in your account settings and configured to appear at intervals that suit your preferences. They are a simple but effective way to maintain awareness of your gaming activity.
If you wish to permanently close your a99 account for any reason, you may do so at any time by contacting our support team. Permanent account closure differs from self-exclusion in that it is a final action — your account, betting history, and associated data will be processed for deletion in accordance with our Privacy Policy retention obligations.
Any remaining balance in your account at the time of closure will be returned to your registered mobile wallet (bKash, Nagad, Rocket, or Upay) provided that all verification requirements have been met. Account closure requests are processed within 5 business days of receipt.
Getting Support
a99 encourages any player who feels that gambling is affecting their life negatively to seek professional support. Problem gambling is a recognised condition that responds well to the right help. Reaching out early is a sign of strength, not weakness.
While a99 operates within the Bangladesh market, players are encouraged to speak with a trusted doctor, counsellor, or mental health professional if gambling-related distress is impacting their daily life. Family support organisations and national helplines for mental health can also provide immediate assistance.
a99 does not profit from problem gambling. Any player who proactively contacts us expressing concern about their gambling behaviour will receive our full support in activating account restrictions, self-exclusion, or permanent closure — without question and without pressure to continue playing.
For all responsible gaming enquiries, contact our support team directly: [email protected]. We aim to respond to all responsible gaming requests within 2 hours of receipt, prioritising these above all other support tickets.
Our Safe Play Principles
Every registration on a99 is subject to age verification. Underage accounts are closed immediately and any deposited funds are returned. Protecting minors is non-negotiable.
Daily, weekly, and monthly deposit limits let you manage your budget before you even log in. Limits can be reduced instantly and can only be increased after a 24-hour reflection period.
Request a self-exclusion of any duration — from 6 months to permanent — and a99 will action it without delay. No negotiations, no persuasion, no waiting period.
Configurable session reminders alert you when you have been playing for a set amount of time, helping you stay aware of how long you have been on the platform.
Reality check notifications show you exactly how much you have wagered and how long you have been playing during each session, giving you full visibility of your activity.
Responsible gaming requests are handled with highest priority at a99. Email [email protected] and our team will respond within 2 hours to activate the protections you need.
When gaming is under control, it should be enjoyable. Explore cricket betting, slots, and live casino games on a99 — all within the limits you set for yourself. Your safety tools are always just one click away in your account settings.