At a99, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your information as a registered user of the a99 platform in Bangladesh.
This Privacy Policy ("Policy") applies to all users of the a99 platform, accessible at a99.cam ("the Platform"). The Policy explains how a99 ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or generated by registered users ("you", "your") in connection with your use of the Platform.
By registering an account on a99, you acknowledge that you have read and understood this Policy in full. If you do not agree with any part of this Policy, you should not register an account or continue using the Platform. This Policy forms part of the a99 Terms & Conditions and should be read in conjunction with them.
a99 is committed to handling your personal data with care, transparency, and respect. The Platform is designed primarily for players based in Bangladesh, and all data practices described in this Policy reflect our commitment to user privacy within that market context.
For the purposes of this Policy, a99 acts as the data controller — the entity that determines the purposes and means of processing your personal data. Any questions, requests, or complaints relating to the handling of your personal data should be directed to the a99 support team at [email protected].
Where a99 engages third-party service providers to process data on its behalf (such as payment processors), those providers act as data processors and are contractually required to process your data only on a99's instructions and in accordance with this Policy.
a99 collects personal data in the following categories. The table below summarises the types of data collected and the context in which each category arises:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & verification |
| Contact Data | Mobile phone number, email address | Registration & account management |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction amounts | Deposit & withdrawal processing |
| Account Data | Username, hashed password, account balance, betting history | Platform use |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Automatic collection during platform access |
| Usage Data | Pages visited, games played, bet frequency, session duration | Automatic collection during platform use |
| Communications Data | Support messages, complaint records, email correspondence | When you contact a99 support |
a99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data as a standard part of the registration process. Where identity verification requires document submission, the documents are processed solely for age and identity confirmation and are not retained beyond the period necessary to complete verification.
a99 collects personal data through the following channels:
a99 does not purchase personal data from data brokers or any other commercial third-party data suppliers, and does not receive personal data about you from social media platforms.
a99 processes your personal data only where there is a legitimate purpose for doing so. The table below outlines the purposes for which your data is used and the corresponding basis for processing:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration & management | Identity, contact, account data | Performance of contract |
| Age & identity verification | Identity data, verification documents | Legal obligation / legitimate interest |
| Processing deposits & withdrawals | Financial data, identity data | Performance of contract |
| Fraud prevention & security | Technical, usage, financial data | Legitimate interest |
| Responsible gaming monitoring | Account data, usage data | Legitimate interest / legal obligation |
| Customer support | Communications, account data | Performance of contract |
| Platform improvement & analytics | Usage data, technical data | Legitimate interest |
| Sending service-related notifications | Contact data | Performance of contract |
a99 does not use your personal data for automated decision-making or profiling in a manner that produces legal or similarly significant effects on you without human review.
a99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data is shared only in the following limited and controlled circumstances:
a99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or legitimate business need. The following general retention periods apply:
When personal data is no longer required and the applicable retention period has elapsed, a99 will securely delete or irreversibly anonymise the data in accordance with its internal data disposal procedures.
a99 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While a99 takes all reasonable steps to protect your personal data, no digital system is entirely immune to security risks. In the event of a data breach that poses a material risk to your rights or interests, a99 will notify affected users promptly and take immediate remediation steps. If you suspect that your a99 account has been compromised, contact [email protected] without delay.
The a99 Platform uses cookies and similar tracking technologies to enable the Platform to function correctly and to improve your experience. The following categories of cookies may be set when you access a99:
a99 does not use third-party advertising cookies or retargeting pixels. You may manage your browser's cookie settings at any time through your browser preferences. Please note that disabling essential cookies will affect your ability to log in and use the Platform normally.
As a registered user of the a99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a clear description of your request:
a99 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or a99 receives a high volume of requests, this period may be extended by a further 30 days, and you will be notified accordingly. a99 will not charge a fee for handling data rights requests in standard circumstances.
If you are a parent or guardian and believe that a person under 18 in your care has registered an account on a99, please contact us immediately at [email protected] so that we can take prompt action to close the account and remove the associated data.
The a99 Platform may contain references to payment partners and game providers by name. Where such references include links or integrations, a99 is not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy, which you should review independently. a99's Privacy Policy applies solely to data processed within the a99 Platform itself.
a99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The updated Policy will be published on this page with a revised effective date. Where the changes are material, a99 will make reasonable efforts to notify registered users directly. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms. We recommend that you review this page periodically to remain informed of how a99 handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data a99 holds about you, please contact our support team using the details below. All privacy-related enquiries are handled in English during Bangladesh Standard Time (BST, UTC+6) business hours.
a99 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days of receipt.
Our Privacy Commitments
Every connection between your browser and the a99 Platform is protected by SSL/TLS encryption, keeping your login credentials, personal details, and financial data secure in transit.
a99 never sells, rents, or trades your personal data to third-party marketers or data brokers. Your information is used solely to operate your account and keep the platform secure.
Payment data shared with bKash, Nagad, Rocket, and Upay is limited strictly to what is required to process your transaction. a99 does not store full wallet credentials on its servers.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Submit a request to [email protected] and a99 will respond within 30 days.
a99 applies a data-minimisation principle — collecting only the personal information genuinely required to deliver the service, verify your identity, and comply with legal obligations.
Personal data is not kept indefinitely. a99 applies clear retention schedules and securely deletes or anonymises data once it is no longer needed for its original purpose.
You now know exactly how a99 handles your data. Head back to the platform to explore live cricket betting, certified slot games, and a full live casino — all secured by the privacy practices described in this Policy.